INDUSTRY
Retail & E-commerce
SERVICES: Systems Integration, Omnichannel Experience, Process Automation
CHALLENGE
Walmart Argentina sought to improve the in-store pickup experience for online purchases. The original process presented several frictions:
VTEX (e-commerce), Janis (OMS), and WhatsApp operated without native integration.
Customers lacked an automated channel to notify the store upon arrival.
Store staff had to manually coordinate orders ready for pickup, generating customer wait times.
There was no real-time visibility of scheduled, pending, and delivered orders.
SOLUTION
DAAS designed and implemented an integrated pickup system with a microservices architecture that unified all actors in the flow:
Systems integration: connection between VTEX, Janis, and a WhatsApp Bot to synchronize orders, statuses, and notifications.
WhatsApp Bot: customers received real-time order status updates and could notify the store of their arrival at the pickup dock directly from their phone.
In-store order monitor: a centralized dashboard displaying daily orders, management KPIs (scheduled, pending, delivered, average wait time), with real-time updates.
Process automation: store staff could easily see which orders were ready and complete deliveries quickly, accurately, and without manual errors.
IMPACT
With DAAS solutions, Walmart Argentina achieved:
Enhanced customer experience, with a contactless, fast, and transparent pickup process.
Reduced waiting times, thanks to real-time visibility and pre-prepared orders.
Optimized in-store operations, with a dashboard that automatically organizes and updates orders.
True omnichannel integration, aligning e-commerce, order management, and customer communication into a single digital flow.
Increased operational efficiency and customer satisfaction, strengthening Walmart’s value proposition in Argentina.