INDUSTRY
Retail & E-commerce
SERVICES: Systems Integration, Omnichannel Experience, Process Automation
CHALLENGE
Walmart Argentina sought to improve the in-store pickup experience for online purchases. The original process presented several frictions:
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VTEX (e-commerce), Janis (OMS), and WhatsApp operated without native integration.
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Customers lacked an automated channel to notify the store upon arrival.
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Store staff had to manually coordinate orders ready for pickup, generating customer wait times.
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There was no real-time visibility of scheduled, pending, and delivered orders.
SOLUTION
DAAS designed and implemented an integrated pickup system with a microservices architecture that unified all actors in the flow:
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Systems integration: connection between VTEX, Janis, and a WhatsApp Bot to synchronize orders, statuses, and notifications.
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WhatsApp Bot: customers received real-time order status updates and could notify the store of their arrival at the pickup dock directly from their phone.
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In-store order monitor: a centralized dashboard displaying daily orders, management KPIs (scheduled, pending, delivered, average wait time), with real-time updates.
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Process automation: store staff could easily see which orders were ready and complete deliveries quickly, accurately, and without manual errors.
IMPACT
With DAAS solutions, Walmart Argentina achieved:
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Enhanced customer experience, with a contactless, fast, and transparent pickup process.
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Reduced waiting times, thanks to real-time visibility and pre-prepared orders.
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Optimized in-store operations, with a dashboard that automatically organizes and updates orders.
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True omnichannel integration, aligning e-commerce, order management, and customer communication into a single digital flow.
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Increased operational efficiency and customer satisfaction, strengthening Walmart’s value proposition in Argentina.